General Terms and Conditions (GTC)
Effective from: January 16, 2025
Website: https://sinnersclothing.hu/
1. General Provisions
These General Terms and Conditions (hereinafter: "GTC") apply to the use of the webshop operating under the brand name Sinners (hereinafter: "Website"), as well as to orders placed herein.
By using the Website and placing an order, the customer (hereinafter: "Customer") accepts the terms and conditions contained in these GTC.
2. Provider Details
Provider name: Lili Bódog
Registered office: Pusztakúti út 12-30, F/A. 4
Registration number: 61709588
Tax identification number: 91685513-1-41
E-mail: sinnersclothing.info@gmail.com
Phone: +36 30 357 4386
3. Nature of the products available in the webshop
The products sold on the Website are available as standard designs, which can be customized with a unique inscription or name upon the Customer's request.
The product images are illustrations; due to the manufacturing process, minor discrepancies may occur, which are not considered a defective performance.
4. Ordering process
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The Customer selects the desired product and size
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Adds the product to the cart
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Provides the necessary information during the checkout process
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By finalizing the order, the Customer accepts the GTC
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The system sends an automatic confirmation of the order
The order becomes final when the Provider confirms it.
5. Price, payment
Prices are in Hungarian Forint (HUF) and include VAT (if applicable).
Payment methods:
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online credit card payment (Visa, Mastercard, Maestro, and other supported card types)
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cash on delivery
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express checkout payment options (Shop Pay, Apple Pay, Google Pay)
6. Delivery
Delivery methods, fees, and expected delivery times are indicated on the Website.
If the ordered package contains a custom-inscribed product, the delivery time may differ, as the production of such items only begins after the order is placed. The Customer will be informed about this in advance.
7. Right of withdrawal
The products sold on the Website are available as standard designs, and can be customized with a unique inscription or name upon the Customer's request. Exercising the right of withdrawal depends on whether the Customer has utilized the personalization option.
7.1 Personalized products
If the Customer requests a unique inscription, name, or other personalization provided or chosen by them during the order, the product is considered a custom-made product according to Section 29 (1) c) of Government Decree 45/2014 (II.26.). The 14-day right of withdrawal without providing a reason does not apply to such products, and they cannot be returned by citing withdrawal.
The Provider performs the personalization exclusively based on the data and choices provided by the Customer during the order.
This does not affect the Customer's rights regarding implied warranty for defective performance under point 8.
7.2 Standard, non-personalized products
If the Customer does not request personalization during the order, the purchased product is considered a standard product, which is subject to the 14-day right of withdrawal without providing a reason, in accordance with applicable legislation.
The condition for returning the product is that it must be returned in its original, undamaged condition, including the product label. The Customer may try on and inspect the product to the extent that they could do so in a traditional retail store.
Unless otherwise stated, the Customer bears the cost of return. The Provider shall refund the price of the product within 14 days of the product's return or proof of shipment.
7.3 Exercising the right of withdrawal
The intent to withdraw may be communicated via the contact details provided in point 2 in the form of a clear statement within 14 days of receipt of the product. The Provider shall refund the returned product in accordance with applicable law.
The following sample withdrawal form may also be used to exercise the right of withdrawal:
Sample withdrawal form
(only to be filled out and returned if you wish to withdraw from the contract)
Recipient: Lili Bódog (Sinners), sinnersclothing.info@gmail.com
I/We, the undersigned, hereby declare that I/we exercise my/our right of withdrawal regarding the contract for the sale of the following product(s):
Date of contract conclusion/date of receipt:
Consumer's name:
Consumer's address:
Consumer's signature (only in case of a paper-based statement):
Date:
8. Implied warranty, defective performance
The exclusion of the right of withdrawal does not affect implied warranty rights.
Defective performance occurs if:
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the product is manufactured with a defect
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it is damaged
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it was not made according to the order
In this case, the Customer is entitled to:
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repair,
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replacement,
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or compensation based on individual assessment.
Incorrect size selection or taste-based objections do not constitute defective performance.
In case of defective performance, the cost of return is borne by the Provider.
9. Limitation of liability
The Provider shall not be held liable for:
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damages resulting from data incorrectly provided by the Customer
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problems resulting from ignoring the size chart
10. Complaint handling
The Customer may report complaints to the following e-mail address:
info@sinnersclothing.hu
The Provider strives for a peaceful and quick resolution.
The Provider will respond to the received complaint in substance within 30 days at the latest.
If the complaint cannot be resolved directly with the Provider, the Customer is entitled to turn to the competent conciliation board:
Budapest Conciliation Board
Registered office: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Postal address: 1253 Budapest, Pf.: 10.
Phone: 06 (1) 488 21 31
E-mail: bekelteto.testulet@bkik.hu
Website: https://bekeltet.bkik.hu/
11. Data management
The rules regarding the processing of personal data are contained in the Privacy Policy, which is available on the Website.
12. Final provisions
The Provider reserves the right to amend the GTC.
Amendments come into effect on the day of publication on the Website.